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The secret to long-term trust? Continuity.
Jul 23, 2025

The secret to long-term trust? Continuity.

Most cities lose it when leadership shifts—here’s how not to.

Dana Berchman
Dana Berchman
Social MediaSocial Media
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Your City’s Story Already Exists. The Question Is—Are You Telling It?
Jul 15, 2025

Your City’s Story Already Exists. The Question Is—Are You Telling It?

Your story’s out there. Time to take the mic.

Dana Berchman
Dana Berchman
Social MediaSocial Media
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What actually makes people trust you?
Jun 16, 2025

What actually makes people trust you?

It’s not your campaign budget—it’s your willingness to be real.

Dana Berchman
Dana Berchman
CityCX is your weekly newsletter on transforming community engagement through a customer-first mindset. Actionable insights, real examples, and tools to help your city communicate smarter and deliver the best customer experience. Brought to you by Dana Berchman of Oh, hi! Communications.

CityCX powered by Oh, hi! Communications

CityCX is your weekly newsletter on transforming community engagement through a customer-first mindset. Actionable insights, real examples, and tools to help your city communicate smarter and deliver the best customer experience. Brought to you by Dana Berchman of Oh, hi! Communications.

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