Tools, Templates, and Stories That Move Customers to Engage.

Your Social Feed Is Doing the Wrong Job.

A broadcast feed has nothing to spend when something goes wrong. Build the relationship before you need it.

AI Is Not Here to Replace Us. It Is a Tool in Our Tool Belt.

The teams pulling away in 2026 are not the ones with the most AI licenses. They are the ones making space to learn it together.

Your Residents Have Stopped Asking. That Is the Trust Collapse.

When residents go quiet, the loop is already broken. The Harvard Youth Poll measured what that costs. Local is the only level that can rebuild it.

🎙️ Real Stories, Real Audiences: A Conversation with Danielle Medina

A reunion with the MTV producer behind My Super Sweet 16

Your City's Front Door Is Many Doors. None of Them Are Coordinated.

I worked with a city this month that asked me to fix their front door. We counted too many of them.

Your State of the City Was Built for the Wrong Room

Did anyone watch it on live on cable? The next morning, the clip didn't exist anywhere a resident under 40 would look.

The Conversation About Your City Moved. Did You Follow It?

52% of residents get local information from online forums. 12% attend a public meeting. Most cities are still measuring the 12%.

7 Things That Separate Comms Teams That Build Trust From Teams That Just Push Content

You may not control your headcount. You control your skill set, your mindset, and where you sit at the table.

90 Days of Data. One Story to Tell.

A free template for turning one dataset into a story residents actually share

The Room Where It Happens

7 quick takes on AI in government, and why your comms team needs a seat at the table

Case Study: 311 & Service Delivery

Almost one million requests and a model borrowed from Domino's

Most cities design engagement as a funnel. It should be a circle.

Where Innovation Actually Happens

Cities are uniquely positioned to innovate

Data Is Blinding Where Strategy Lacks

Stop hoarding metrics. Start making meaning.

You don’t need a tech title to innovate.

Meet Them Where They Are. Talk From the Heart. That’s the Mission.

Trust grows in everyday moments, not announcements.

Not the first digital move—but the moment it all clicked.

2016: When Civic Storytelling Got a Glow-Up 🎥

Data That Builds Trust: Live with Orlo Tomorrow!

Register for the free webinar

In 2026, Simpler Wins

The kind of innovation residents actually notice

A quick favor (coffee included)

Help us plan 2026 and get a treat on us.

🎙️ Trust isn't about moving faster. It's about hearing the signal in the noise.

Listen to the latest episode of the Oh, hi! Stories Podcast.

The Storytelling Shift That Changes Everything

Don’t overspend just because you always have.

Story First. Always.

Because the right story builds trust faster than any campaign ever could.

How Cities Can Make Election Day Feel Like a Movement, Not a Chore

Make Election Day something to share, not check off.

Full-Circle Moments — and the Lessons They Leave Behind