Hi friends,
It’s fall break for some of you this week, so I thought it’d be a great time to resurface three of the most-read CityCX newsletters in case you wanted to catch up on something you may have missed.
So think of this as your fall reading list: three lessons worth re-reading (and listening to 🎧) and sharing with your team.
Best Of #1: Your Residents Are Your Co-Marketers
From: What Taylor Swift Can Teach Cities About Capturing Hearts
Cities don’t need fan clubs, but they do need communities that share their story. Taylor Swift’s playbook? Anticipation, participation, belonging. That works in government, too.
Best Of #2: Residents at the Helm
From: Fix Your Feedback Loop
Break the loop — ask, listen, act, report back — and you break trust. This one unpacks how Boston, Colorado Springs, and Seattle made residents the authors of their engagement.
Best Of #3: Women Who Lead: What They’ve Taught Me
Real stories, real power.
If you’re leading with purpose — in government, media, business, or at home — you know leadership isn’t just about plans and policies. It’s personal. Emotional. And often shaped by the people we learn from along the way.
This collection highlights women who lead with clarity, courage, and heart — from award-winning storytellers to city leaders to CMOs rethinking success. Their lessons are game-changing because they’re real.
💡 What You Can Do:
Bookmark this for when you need a reminder you’re not alone.
Share one quote with your team and ask: “How are we showing up like this?”
Post your own leadership mantra on LinkedIn — tag a woman who shaped you.
📩 Read the full newsletter and listen to an episode here.
I’ll be back next week with more to share. Until then, take a page from this week’s theme: press pause, recharge, and revisit what works.
See you soon,
—Dana
Oh, hi! Communications | CityCX Newsletter | Oh, hi! Stories Podcast
Sponsored by Orlo
This month, we’re proud to be supported by Orlo, the digital engagement platform built for the public sector.
From social media management and archiving to AI insights and customer service management, Orlo helps teams streamline communications, stay responsive, and build public trust—whether it’s crisis comms or everyday updates.