Sponsored by Orlo
This month, we’re proud to be supported by Orlo, the digital engagement platform built for the public sector.
From social media management and archiving to AI insights and customer service management, Orlo helps teams streamline communications, stay responsive, and build public trust—whether it’s crisis comms or everyday updates.
photo by Eric Meola
Oh, hi!
Yesterday marked the 50th anniversary of Bruce Springsteen’s Born to Run. My parents went to their first show in 1974, and since I was born, his music has been the soundtrack of my life. From spinning the records at home to singing along at concerts, songs like Born to Run and Thunder Road shaped my love of storytelling.
No one tells a story on stage, or through music, better than Bruce. (Well, maybe except Taylor Swift. 😉) His characters remind us what makes storytelling stick: real people, real places, and a dream they’re chasing. That’s the same formula you need in city leadership and communication.
Why this matters to city leaders
Springsteen’s characters have jobs, rent due, and an exit ramp they’re chasing. That’s the energy your communications need: a website that’s easy to navigate, 311 replies, explainers that sound like people and move them to act.
The locations have changed, but the experiences remain.
That line about Born to Run could just as easily describe city work today. Streets, neighborhoods, and names shift but the core human experiences your residents bring you (hope, frustration, pride, urgency) are timeless.
💡What Born to Run teaches your team
1️⃣ Make it cinematic. Springsteen’s cover, Bruce leaning on Clarence, told friendship and ambition at a glance. Choose images that carry meaning (not just logos). Credit and context matter.
2️⃣ Share the Behind the Scenes. Pilots, roadmaps, scrappy updates. Even The Boss marked the anniversary by releasing a never-before-heard track, “Lonely Night in the Park.” Your audience loves the process, not just the press release.
3️⃣ Write like people talk. Born to Run is remembered for big heart and humanistic hope even when things are hard. Translate policy into plain language with stakes and next steps (“What changes on my street this month?”).
4️⃣ Build a chorus. Don’t go solo. Invite departments, partners, and residents to sing along. The Springsteen Archives’ 50th anniversary events show how institutions convene community around one story; and your city can, too.
✅ Try This
The “Corner Test.” In one sentence, name a real person, a real place, and the action you want: “Maria on 7th & Grant can apply for outdoor dining approval without leaving her café.”
Storyboard a service. Sketch 5 frames: problem → moment of friction → city fix → resident action → result in 30 days.
One page, one verb. Pick the page that gets the most complaints. Decide the single action it should serve—apply, schedule, report, renew. Then ruthlessly edit: if a word doesn’t help a resident complete that verb, cut it, move it, or link it elsewhere.
Publish a Behind the Scenes update. Post a short note: “We’re piloting X in Y neighborhood for 60 days. Give us your feedback and tell us what to fix.” (Yes, even if it’s messy.)
Springsteen once said his job was to “measure the distance between the American dream and American reality.” Isn’t that also what we do in city government? We tell stories that help close the gap between what residents hope for and what they experience.
Here’s to five decades of music that moves us, connects us, and reminds us to keep running toward better communities.
Thanks for reading—and happy 50th (plus one day) to the ultimate storyteller.
Talk soon,
— Dana
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