Tools, Templates, and Stories That Move Customers to Engage.

Practical tactics, templates, and real-city examples—delivered weekly.

Created by Dana Berchman,
CEO of Oh, hi! Communications, and trusted by innovators across the country.

Monday Morning QB: Set Your Lineup, Fix Your Gaps

Review the tape, fix the breakdowns, and adjust the playbook.

The Boss’s Blueprint: What City Storytellers Can Steal From Born to Run (50 Years Later)

Turn grit into stories residents feel and can act on.

Creativity Every Day: Staying Relevant Beyond the Trend

Don’t just wait for the spotlight, keep the stage lit year-round.

What Taylor Swift Can Teach Cities About Capturing Hearts ❤️‍🔥(and Attention)

The storytelling and marketing masterclass hiding in plain sight.

Residents at the Helm: Fix Your Feedback Loop

Want better engagement? Ask earlier, ask smarter, and show what changed.

Community engagement doesn’t start at 7 PM—it starts when you actually listen.

Use the tools you already have (like Nextdoor) to capture what residents are telling you every day.

The secret to long-term trust? Continuity.

Most cities lose it when leadership shifts—here’s how not to.

Your City’s Story Already Exists. The Question Is—Are You Telling It?

Your story’s out there. Time to take the mic.

🎙 Women Who Lead: What They’ve Taught Me

Real stories, real power. These women aren’t just inspiring—game-changing.

Story First. Data Next. Always.

The Secret to Building Trust with Residents? Both Numbers and Narratives.

What actually makes people trust you?

It’s not your campaign budget—it’s your willingness to be real.

Your Storytelling and Community Engagement Toolkit

Turn hidden gems into fresh, impactful stories.

🎙️ What my Emmy Award-winning TV years taught me about audience connection.

Listen to the latest episode of the Oh, hi! Stories Podcast.

🧭 What Happens When Leadership Changes?

Is your AI aligned with your values?

5 questions every leader should ask about AI

On the latest episode of the Oh, hi! Stories Podcast: Sherice Torres