Oh, hi! Communictions | CityCX

CityCX is your weekly newsletter on transforming community engagement through a customer-first mindset. Actionable insights, real examples, and tools to help your city communicate smarter and deliver the best customer experience. Brought to you by Dana Berchman of Oh, hi! Communications.

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LeadershipLeadership

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🎙 Women Who Lead: What They’ve Taught Me

Real stories, real power. These women aren’t just inspiring—game-changing.

Dana Berchman

Data StorytellingData Storytelling

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Story First. Data Next. Always.

The Secret to Building Trust with Residents? Both Numbers and Narratives.

Dana Berchman

Social MediaSocial Media

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What actually makes people trust you?

It’s not your campaign budget—it’s your willingness to be real.

Dana Berchman

WorkshopWorkshop

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Your Storytelling and Community Engagement Toolkit

Turn hidden gems into fresh, impactful stories.

Dana Berchman

Oh, hi! Stories PodcastOh, hi! Stories Podcast

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🎙️ What my Emmy Award-winning TV years taught me about audience connection.

Listen to the latest episode of the Oh, hi! Stories Podcast.

Dana Berchman

InnovationInnovation

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🧭 What Happens When Leadership Changes?

Dana Berchman

MarketingMarketing

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Is your AI aligned with your values?

5 questions every leader should ask about AI

Dana Berchman

LeadershipLeadership

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On the latest episode of the Oh, hi! Stories Podcast: Sherice Torres

Dana Berchman