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Resident Voice
If no one's telling your community's story, it's time you did.
Trust
+2
A broadcast feed has nothing to spend when something goes wrong. Build the relationship before you need it.
Social Media
+3
When residents go quiet, the loop is already broken. The Harvard Youth Poll measured what that costs. Local is the only level that can rebuild it.
+1
I worked with a city this month that asked me to fix their front door. We counted too many of them.
Innovation
Did anyone watch it on live on cable? The next morning, the clip didn't exist anywhere a resident under 40 would look.
52% of residents get local information from online forums. 12% attend a public meeting. Most cities are still measuring the 12%.
You may not control your headcount. You control your skill set, your mindset, and where you sit at the table.
A free template for turning one dataset into a story residents actually share
Data Storytelling
7 quick takes on AI in government, and why your comms team needs a seat at the table
Trust grows in everyday moments, not announcements.
2016: When Civic Storytelling Got a Glow-Up 🎥
+4
The kind of innovation residents actually notice
Listen to the latest episode of the Oh, hi! Stories Podcast.
Make Election Day something to share, not check off.
3 reader favorites for your own fall reset.
City Leaders: It’s Time to Lead in the Digital-Now
Review the tape, fix the breakdowns, and adjust the playbook.
Turn grit into stories residents feel and can act on.
Don’t just wait for the spotlight, keep the stage lit year-round.
Marketing
+5
The storytelling and marketing masterclass hiding in plain sight.
Want better engagement? Ask earlier, ask smarter, and show what changed.
